Privacy & Data Protection Policy

1. Introduction

Schenigo Travels Ltd (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled responsibly and securely.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you:

• visit our website
• contact us for enquiries
• use our travel planning or consultancy services
• request visa guidance or travel assistance

We process personal data in accordance with theUK General Data Protection Regulation (UK GDPR)and the Data Protection Act 2018.

2. Information We Collect

Personal Identification Details

• Full name
• Date of birth
• Nationality
• Passport information (where necessary for travel or visa guidance)

Contact Information

• Email address
• Telephone number
• Residential address

Travel and Booking Details

• Destination and travel dates
• Travel itinerary
• Visa requirements
• Accommodation preferences

Payment and Billing Information

• Billing address
• Transaction details for travel services

Communication Records

• Emails
• WhatsApp messages
• Website enquiries or contact form submissions

We only collect the minimum information necessary to provide our services.

3. How We Use Your Information

We may use your personal information to:

• provide travel planning and consultancy services
• assist with travel bookings such as flights, hotels, and holiday packages
• provide general guidance on tourist visa applications
• communicate confirmations, updates, and responses to enquiries
• manage billing, invoicing, and financial compliance
• improve our customer service and website experience
• comply with legal or regulatory obligations

We do not sell or rent your personal information to third parties.

4. Data Sharing

Your information may be shared with trusted third parties only when necessary to provide our services.
This may include:

• airlines and travel providers
• hotels and accommodation providers
• payment processing providers
• official visa application centres (such as VFS Global, TLScontact, BLS, or UKVI where applicable)
• regulatory authorities when required by law

All third-party service providers are required to maintainappropriate confidentiality and data protection standards.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Typically:

• Up to 6 years for completed bookings or services, in accordance with UK tax and accounting regulations.
• Up to 6 months for general enquiries or incomplete requests.

6. Data Security

We implement appropriate technical and organisational security measures to protect personal data, including:

• secure servers and encrypted connections
• restricted access to sensitive data
• internal data protection procedures

While we take reasonable steps to protect personal data, no online system can guarantee complete security.

7. Your Rights

Under the UK GDPR and Data Protection Act 2018 , you have the right to:

• request access to the personal data we hold about you
• request correction of inaccurate information
• request deletion of your personal data where applicable
• withdraw consent where processing is based on consent
• lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise these rights, please contact us using the details provided below.

8. Cookies

Our website may use cookies to improve functionality and analyse website usage. Cookies may help us:

• understand how visitors use the website
• improve website performance
• provide a better user experience

You can disable cookies at any time through your web browser settings.

9. Third-Party Links

Our website may contain links to third-party websites.
Schenigo Travels Ltd is not responsible for the privacy practices or content of external websites. Users should review the privacy policies of any external sites they visit.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices.
The latest version will always be available on our website with the updated Effective Date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact: